I use AI in my current role to speed up both design and operations. For design, I’ve been leveraging AI to quickly generate prototypes — for example, at Thrivent, I recently built a CodePen demo using Highcharts APIs to show engineers and product owners what we could achieve if we moved beyond Chart.js for our retirement income distribution charts, allowing advisors to dig deeper into retirement income categories. It helped secure buy-in for a stronger tech stack by giving stakeholders something tangible to react to earlier in the process. AI also helps me generate quick variations, so I spend less time mocking up options and more time getting alignment.
On the operations side, I use AI for everyday tasks like drafting emails, customer outreach, and internal documentation, which frees up time for deeper design work.
I’m also building my foundation with courses through DeepLearning.AI — I just finished Generative AI for Everyone and plan to continue with courses on LLMOps, Python for beginners, and AI safety and ethics.
As we face new digital challenges, from AI to misinformation, design carries a responsibility: to build trust, clarity, and connection in an increasingly complex world. It’s a commitment to use creativity and strategy as tools for positive change.
Good design makes space for what’s unseen and unmeasurable. User experience exists to defend the messy, vulnerable, and contradictory parts of being human.